BREAK/FIX VS MANAGED SUPPORT_

Tech problems are never "convenient." They show up when you're busy, when staff is waiting, or when Sunday morning is five minutes away. If you're a small business, a church, or you're running anything with a small team, you usually end up choosing one of two support styles: Break/Fix (pay when something breaks) Managed Support (monthly support that prevents + fixes issues) Let's keep it simple. --- BREAK/FIX_ Break/Fix is exactly what it sounds like. Something breaks. You call. You pay for that incident. No monthly plan. No ongoing maintenance unless you request it. Good fit if: • You rarely have issues • Your setup is simple (few devices, basic email, not many logins) • You're okay with occasional downtime The trade-off: • You're usually calling after the problem becomes expensive • Costs can spike (especially with email lockouts, malware, data loss) • The real cost is often lost time, not the invoice --- MANAGED SUPPORT_ Managed Support is a monthly service that covers support + prevention. Instead of waiting for something to break, the goal is to keep things stable: updates, security basics, backups, monitoring (depending on what you choose). Good fit if: • Your team relies on email/files every day • Downtime means missed calls, missed sales, or missed ministry moments • You want predictable costs and faster help The trade-off: • You pay monthly, even in "quiet" months • You need clear expectations about what's included (and what isn't) --- WHAT'S ACTUALLY CHEAPER?_ Here's the question I ask: If your computers or email went down for half a day… what would it cost you in time, stress, and lost momentum? If the honest answer is "too much," then managed support usually wins. --- A SIMPLE RULE OF THUMB_ • 1–2 small issues a month? Break/Fix can work fine. • Ongoing issues, slow machines, recurring email problems, security concerns? Managed Support usually saves money long-term. --- HOW WE HELP_ We do both. If you need a one-time fix, we can handle it. If you want stability (and less reacting), we can set up ongoing support. Tell us: how many devices you have, what email you use (Google / Microsoft / other), and your biggest pain point right now. We'll point you to the best fit — no pressure, no upsell. > REQUEST_SUPPORT_ → /contact > Tech Support & TaaS → /services/tech-support and /services/website-care-plans