WEBSITE DOWN TRIAGE_

> quick checklist before it becomes a bigger problem If your website is down, you need to figure out what kind of down. There's a big difference between: • your internet being weird • DNS issues • hosting outage • a broken update • an expired domain Here's a quick triage. --- STEP 1_ CONFIRM IT'S NOT JUST YOU_ • open the site on your phone (cell data, not Wi-Fi) • try another browser • ask someone else to check from a different location If only you can't load it, it may be local (browser cache, network, DNS). --- STEP 2_ CHECK FOR THE MOST COMMON CAUSES_ 1) DOMAIN EXPIRED_ • domain renewals fail more often than people think • especially if the billing email is old 2) HOSTING OUTAGE_ • even good hosts go down occasionally • check host status page (if available) 3) DNS ISSUE_ • DNS changes can take time • or records can get edited accidentally 4) SSL / CERT ERROR_ • certificate expired • redirect loop (http/https) • mixed content problems 5) SITE BROKE AFTER AN UPDATE_ • common with WordPress plugins/themes • also common when PHP versions change --- STEP 3_ WHAT YOU SHOULD NOT DO_ • don't delete plugins "randomly" • don't point DNS somewhere else unless you know why • don't pay a "domain renewal" invoice from an email you didn't request --- STEP 4_ WHAT HELPS US FIX IT FAST_ If you contact us, send: • your domain name • who hosts it (if you know) • what you see (screenshot of the error) • whether anything changed recently (updates, DNS edits, renewals) That usually cuts troubleshooting time in half. > REQUEST_A_DIAGNOSTIC_ → /contact > CHECK_DOMAIN_AND_HOSTING_ → /services/cloud-hosting-email